Our standard terms and conditions apply to all products and services, including any domain registrations bought through IT Zero Ltd

Your initial domain registration or transfer will last a certain period defined by the registrar, this period is usually one or two years.

We will notify you 30 to 60 days prior to the expiry of domains to confirm the renewal costs.

If you chose not to renew the subscription, your domain registration may lapse and any associated services may cease to function.

If an agreement is in place for automatic renewal of domain(s), as part of other services provided to you, we will automatically renew your domain(s) and invoice accordingly.

Failure to settle outstanding invoices related to domain services may be accepted as notice to not renew domain(s), with the associated consequences.

Information relating to .UK domain registrations is available here:  Nominet Domain Policies

All enquiries relating to Domain Name Registrations will be responded to within 2 working days.

Any domain abuse related enquiries can be submitted using the email address [email protected]

Any complaints relating to domains can be submitted using the email address [email protected]

All complaints are handled by the appropriate team, at the appropriate level.  If you feel your complaint is not resolved to your satisfaction, you can request internal escalation by writing to your account manager, requesting escalation.