Let’s protect the environment and reduce our carbon footprint.
Charge for paper invoices
While we are happy to provide paper copies of invoices to all customers, we also want to reduce the impact on the environment as much as possible. This is why we have a flat rate charge of £4 per invoice, per account. All charges raised are donated to charity.
How does this appear on my invoice?
This charge is applied automatically and is be visible under the line
item of ‘Paper bill charge’ on your invoice.
I’m billed quarterly/annually – do I have to pay?
Yes, the charge applies to all invoices.
How can I avoid this charge?
As standard, we only send invoices via email, if you don’t want to pay the charge, don’t opt for paper invoices.
How does this help the environment?
By not having to print and send invoices, we reduce the amount of paper we use and we eliminate the need to use energy to have the invoices delivered to you.
What charity will benefit from this?
As we want to do our best for the environment, we are donating all paper invoice charges to the UK’s Largest Woodland Conservation Charity – Woodland Trust.