Get support from IT Zero
Something not working? Don’t worry – you’ll talk to a real person on our friendly, UK-based service desk. Lines are open Monday to Friday, 9am–6pm.
Remote support
On a computer we don’t manage? Download our small support tool so a technician can connect securely.
Email support
Send non-urgent requests to [email protected] at any time – you’ll get an automatic confirmation that we’ve received it.
Call the service desk
For anything urgent, call 0203 8833 444 and speak to a member of the team. Lines are open Monday to Friday, 9am–6pm.
Spotted something odd?
Clicked a dodgy link or had a strange email? Just call us – no blame, it happens to everyone. The sooner we know, the sooner we can sort it.
Not a client yet?
We can help on a pay-as-you-go basis or as part of a monthly support package – just get in touch.
Who you’ll speak to
When you call or email, you’ll get one of our own support team – people who already know your setup.
Brian Larholm
Graeme Edwards
Miltiades Demosthenous
Dan Anthony
David Feldman
10+ years
Supporting businesses across London & Hertfordshire
15 min
Target response for critical issues
9am–6pm
UK-based service desk, Monday to Friday
One team
For support, security, cloud, phones and networks
Before you get in touch
To help us fix things faster, it’s useful to have the following to hand:
- Your name and organisation
- A short description of the problem and when it started
- Any error messages – a screenshot is ideal
- How many people are affected, and how urgent it is
Don’t worry if you can’t find all of this. Just get in touch and we’ll take it from there.
Frequently asked questions
Our service desk is open Monday to Friday, 9am–6pm. Support outside these hours, such as evenings, weekends or planned out-of-hours work, is available by prior arrangement only. Please speak to your account manager about the options.
Usually not. Devices we manage already allow our technicians to connect securely. You’ll only need the tool on a computer we don’t manage, and only when one of our team asks you to.
We’ll never cold-call you asking you to install software or tell us your password. If you’re ever unsure, hang up and call us back on 0203 8833 444.
Yes. Get in touch and we’ll talk through your issue, whether it’s a one-off fix on a pay-as-you-go basis or ongoing support as part of a monthly package.
Email [email protected] or log it in the helpdesk portal. Both create a record so you can see progress, and nothing gets lost.
GET IN TOUCH
Let’s talk about your IT support
Give us a call for an informal chat, book a time that suits you, or send us a message and we’ll get back to you quickly.